Frustrations

I've had two customer calls this morning, both very frustrating in very different ways.

First was Celanese. The project as assigned is to assist them in upgrading from just our core/flagship product to a "bundle" which includes a few addon products. They've had a bunch of turnover and are nudging me toward guidance on the most basic of things; they're even asking for general IT guidance (the old "what are other organizations doing?" thing). I feel like I must draw the line on certain things I can advise, otherwise it becomes a huge liability issue for Proofpoint. In addition their Sales Engineer is jumping in and spending a lot of time talking about things that just don't move the project forward. I.E. ... wasted time listening to other people talk for 2 minutes on something the customer should spend 5 minutes reviewing a training video for.

The other was Blackstone Group. I like that they take initiative, I dislike how they're looking for me to provide a CYA on every last little single thing they do. To compound that, their primary technical guy has a habit of interrupting me constantly. My tongue is getting sore from me biting it all the time.

I need to take a nice slow, deep breath, think peaceful thoughts, be grateful to the universe, and cuddle with my sweet kitty.